Privacy Policy

242 Animal Hospital operates this website. This policy explains what information we collect, why we collect it, and what choices you have.

Information you give us

You may give us information when you call us, request directions, fill out a form on this site, sign up for reminders or updates, or bring your pet in for care. That can include your name, phone number, email address, mailing address, your pet's name and species, and the reason for your visit.

We ask you not to send detailed medical information or payment information through this website. Call us instead.

Information about your pet

Your pet's medical records are created and maintained as part of veterinary care, not through this website. We treat those records as confidential and release them only as permitted by Texas law, including at your request, to another veterinarian you direct us to, or where required by law or public health authorities.

Information collected automatically

When you visit this site, we and our service providers may automatically collect your IP address, device and browser type, pages viewed, time on site, the site or ad that referred you, and general location based on IP address. We collect this through cookies and similar technologies.

Calls and text messages

We may record or monitor phone calls for quality and training. If you would prefer we not record your call, tell us and we will stop.

If you give us your mobile number and agree to receive text messages, we may text you about appointments, follow-up care, or clinic updates. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell, rent, or share mobile opt-in information or consent to receive text messages with any third party for marketing purposes.

Advertising and analytics

We advertise online and measure how well those ads work. To do that we use third-party services that may set cookies or collect device identifiers, including:

• Google Analytics, to understand how visitors use this site
• Google Ads, including conversion tracking and remarketing
• [Meta Pixel]
• [Call tracking]

These services may show you our ads on other websites and apps after you visit ours. They may also combine information from your visit here with information they hold from other sources.

You can also change or withdraw your cookie consent at any time using the cookie preferences link in the footer of this site.

You can opt out of Google's personalized advertising at https://adssettings.google.com, opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout, opt out of many participating advertisers at https://optout.aboutads.info and https://optout.networkadvertising.org. Most browsers also let you block or delete cookies.

How we use information

We use the information we collect to schedule and provide veterinary care, respond to your questions, send appointment and follow-up reminders, send updates and offers if you have asked for them, operate and improve this site, measure and improve our advertising, and meet legal and recordkeeping obligations.

How we share information

We share information with service providers who work on our behalf, including our website host, practice management and CRM software, payment processors, email and text messaging providers, and advertising and analytics providers. They may use it only to perform services for us.

We also share information with other veterinarians, specialists, or laboratories involved in your pet's care at your direction, and when required by law, subpoena, or public health reporting obligations.

We do not sell your personal information.

Retention

We keep veterinary records for the period required by Texas law and for as long as needed for continuity of care. We keep website and advertising data for as long as it is useful for the purposes described above.

Your choices

You can ask us to correct your contact information, stop sending you marketing email or texts, or provide a copy of your pet's records. Email info@242animalhospital.com or call 936-320-0080.

Depending on where you live, you may have additional rights over your personal data, including the right to know what we hold, request correction or deletion, receive a copy, and opt out of targeted advertising. We will honor those requests where the law requires it and will not deny you service for making one. Contact us at the address above and we will respond within 45 days.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Other sites

This site links to third-party sites, including Google Maps. We are not responsible for their privacy practices.

Changes

We may update this policy. The effective date at the top shows when it last changed. Material changes will be posted here.

Contact

242 Animal Hospital
10161 Texas 242, Conroe, TX 77385
936-320-0080
info@242animalhospital.com